At the heart of the Axon Configuration is its web-based control panel interface. This is where you can set up everything from your SIP lines to your internal extensions, and so forth. To use Axon to make calls across the Internet or to landline phones, you must complete the following minimum configuration:
By default, Axon will generate a number of items in the Web Panel automatically. These include:
You can use these auto-generated items and set up your PBX system by reading the following procedure:
Step 1 - Configure the SIP line
In the "External Lines" section select the "Default" line. Now enter the details for your SIP line (for more instructions on this section, see the External Lines section). Ensure "Incoming Calls Ring on Extension or Group" is set to "701". Save your changes.
Step 2 - Configure an Outbound Dialing Plan
In the "Dialing Plans" section, select the "Default" dialing plan. In the next screen, you will note that there are two default dialing rules configured. The rules mean that if you want to dial to a number outside your network, then you should add a 0 or 9 to it, and Axon will strip the 0 or 9 from the number and dial it using your SIP line. Where it says "If none of the above applies, dial on line", make sure it is set to "[Extension]". This means that if you are dialing between extensions, then Axon will dial directly between them, bypassing your SIP line. Save your changes (for more instructions on this section, see the Configuring Dialing Plans section).
Step 3 - Configure an Extension
In the "Extensions" section, the extensions are all configured for you by default, so you do not have to change anything. If you want to change details such as extension numbering and passwords though, click on any of the extensions to re-configure them. To review the current settings applied to an extension, click "Setup Instructions" for that extension (for more instructions on this section, see the Configuring Extensions section).
Step 4 - Configure an Extension in Express Talk or IP phone
Install Express Talk on another computer on your LAN (you can install it on the Axon computer if you really want), or purchase an IP phone and hook it up to your network (initially installing Express Talk is recommended just so you can test your setup). You must now enter the details of an extension into your phone. To find out what details to enter, you need to examine the "Setup Instructions" referred to in Step 3 (in the Extensions section).
Step 5 (Optional) - Configure an FXO/FXS adapter
If you want to have calls from landline phones or cell phones come through Axon, you need to buy an FXO adapter. If you only want to make VoIP calls using your analogue handsets you need to buy an FXS adapter. If you need both FXO and FXS functionality, most FXO adapters offer this but you should check just to be sure.
Instructions on setting up FXO adapters are found here.
To connect Axon to your adapter, go to the "External Lines" section, and add a new external line. Nominate a username and password for the line, but leave the server field blank (important!). Next, in the web interface for the adapter, go to the FXO/PSTN line settings and configure the line using the same username and password you specified for the external line. Set the server name to be the IP address of the Axon computer.
Once this is done, the adapter will now try to register the line with Axon, and you will see a message appearing in the log window. At this point, the adapter will be connected to Axon and you can start making calls (assuming you have done the other necessary configuration to get the adapter functioning).
Step 6 (Optional) - Set Up IVM for use as Voice Mail or Call Attendant
If you want to have callers ring and leave voice messages, or if you want to set up a call attendant/call center service, then you will need to install the IVM Answering Attendant on the same computer as Axon.
Once it is installed, it will detect for the presence of Axon, and then automatically set up the VoIP line extensions 198 and 199. Next, it will download and install an IVR file from the Internet containing the relevant configuration for setting up IVM.
Step 7 (Optional) - Set Up IMS for on-hold callers
If you want your callers to hear announcements and music when they are on-hold, then you need to install the IMS Telephone On-Hold Player on the same computer as Axon.
Once it is installed, it will detect the presence of Axon, and then automatically enable its VoIP server and set it to run on port 606. In the Axon web panel, go to the "Groups and Queues" section. Select the default group (701) and set the Hold option to "Link to IMS On-Hold Player", leaving the server name as it is.
Step 8 (Optional) - Set Up VRS to record phone calls
If you want to record all phone calls made through Axon, then you will need to install the VRS Recording System on the same computer as Axon.
Once it is installed, it will detect the presence of Axon, and then automatically enable its VoIP server and set it to run on port 4080. To enable call recording in Axon, the option can be found in the external line properties for incoming calls and extension properties for outgoing calls.
Step 9 - Test your setup
Depending on how many of the optional steps you have implemented, the testing procedures will vary. For a basic setup you can do the following:
If your SIP line supports calling to landlines, try ringing your office landline number from your SIP phone. Dial your office phone number, prefixed with a 0 or 9. Next, try the reverse, ring from your landline phone to your SIP phone. To do this, dial the number of the SIP line, do not dial the extension number. Axon will map the SIP line number to the extension number and the call will be routed through to your SIP phone.
If your SIP line does not support calling to landlines, create another SIP account and configure it in Express Talk on a spare computer hooked up to the LAN or the Internet. Now try ringing to and from that SIP number.
That's it! You now have a basic working Axon SIP PBX system!