The list contains problems you may encounter with BroadCam and how to resolve them. Most of these errors are logged into the Status Window (lower part of the screen) in red.
- Camera xxxxx could not be started. Please check if it is connected. If so delete it and re-add using the Options button, Cameras tab.
This means the camera could not be started by Windows. Sometimes, deleting and reading the camera in Options ~ Cameras will resolve this issue. Otherwise, this problem can be caused by any of the following: - The camera is not plugged in
- The camera is faulty
- The camera's drivers are not installed or are faulty. Please reinstall the drivers from the CD that shipped with the camera. You can also visit the manufacturer's website and download a later version.
- For USB cameras, you may have too many connected to the same USB hub. Cameras generate a lot of data, especially at high resolutions and frame rates. You can exceed the maximum rate data that can be sent through the hub (i.e., bandwidth). To resolve this, please connect a camera, or cameras, to another hub. For instance, connect a camera to the front USB ports on your PC and others to the rear ports.
- The video cannot be re-encoded for streaming - Check you can play it with Windows Media Player.
- If Flash Video doesn't work.
- You need to open port 1935 to be able to broadcast Flash video.
- Please check your firewall (and/or other network devices) settings and make sure port 1935 is opened.
- For more information see http://www.nch.com.au/kb/10237.html
- If Flash Player crashes when enter full screen mode on Windows 8
- If YouTube Authorization page can't display correctly and 'Accept' button is disabled when adding/selecting an YouTube live event
- Please upgrade your Internet Explorer to IE8 or a higher version to show the YouTube Authorization page correctly