Express Delegate: Dictation Workflow Management
Express Delegate manages dictation files and tasks, assigning transcription tasks to the most appropriate typists, and tracking the status of all tasks.
The Express Delegate server is installed on one computer and the data is made accessible to users on other computers over a local area network (LAN) or the internet using either the Web Control Panel or one of the client programs.
Benefits of Express Delegate for managers:
- Group typists into one or more typing pools.
- Create automated rules for assigning typing tasks to free typists based on configurable criteria.
- See overviews of who is working on what and how much work is pending.
- Access management tools remotely over LAN or internet.
- Store all dictation files on a central server, hidden from the users, avoiding the risk of files being accidentally deleted from a file share, FTP site, or email inbox.
- Can be configured to only allow clients to connect over secure connections.
Benefits of Express Delegate for speakers and typists:
- Work smarter: More urgent dictations are assigned to a typist first. (Urgency is calculated using priorities, deadlines, and the relative ages of dictations.)
- Less confusion: Dictations that aren't assigned to you are not visible to you.
- Tools you know: Full integration with NCH Software dictation and transcription software.