The following are a list of problems you may encounter with Eyeline and how to resolve them. Most of these errors are logged into the Status Window (lower part of the screen) in red.

• Camera xxxxx could not be started. Please check if it is connected. If so delete it and re-add using the Options button, Cameras tab
  This means the camera could not be started by Windows. Sometimes deleting and reading the camera in Options ~ Cameras will resolve this issue. Otherwise this problem can be caused by any of the following:
  • The camera is not plugged in
  • The camera is faulty
  • The camera's drivers are not installed or are faulty. Please reinstall the drivers from the CD that shipped with the camera. You can also visit the manufacturer's website and download a later version.
  • For USB cameras, you may have too many connected to the same USB hub. Cameras generate a lot of data, especially at high resolutions and frame rates. You can exceed the maximum rate data that can be sent through the hub (i.e., bandwidth). To resolve this please connect one or more cameras to another hub. For instance, connect a camera to the front USB ports on your PC and others to the rear ports.
  • The camera is being used by another application
• Can't start recording on camera xxxxx. No codec has been selected for recording
  This means you have selected 'No Recording' for a compression codec for the camera. You cannot record from this camera. If you wish to record then please select a codec.
• Could not run the external exe for:
  You have selected to run an external exe in Options, Transmit tab. Please check the executable's name.
• Could not send email notification file
  This means you have selected to send email notification in Options, Motion tab. Please double-check your email settings.
• Unable to perform FTP backup on:
  This means you have selected to upload your recording to an FTP server in Options, Transmit tab. Please check your FTP server, username and password. Also, check if a port is required for the server.