IVM is a telephone voicemail, call attendant, and Interactive Voice Response (IVR) program that can connect to phone lines using a professional telephony board, voice modem, or directly to a VoIP service.

For example, IVM can play a menu to callers, redirect incoming calls during office hours or act as an answer machine and take messages for a number of voice mail boxes after hours. All calls (including those answered by you) are logged with date, time and caller ID. Recorded messages can be played at any time, forwarded to an email address, accessed via the internet or, if necessary, saved for future reference. All this makes IVM a complete solution for voicemail, call attendant, menu system, info-line, audiotext or autodial outbound calling.

Typical Applications

• Voicemail (from a simple answering machine to hundreds of voice mailboxes).
• In-coming caller ID logger or display.
• Call attendant to transfer and direct phone calls.
• Telephone information lines or AudioText type systems.
• Automated telephone surveys (using the number entry features linked to a database).
• Credit card telephone account payment.
• Dial in computer control or information (e.g. Dial in to test security alarm or to restart server).
• Automated outbound call systems.

Features

• Caller ID logging
• Key press menus and ability for caller to enter numbers.
• Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
• Call transfer (subject to your phone company or PBX features).
• Remote Access (listen to messages by dialing-in).
• Automatic hours feature (enter office hours to automatically answer after hours).
• Call simulator to test your systems off-line.
• Automated Outbound Calls to play telephone messages to a list of numbers.
• Text-to-Speech voice synthesis as an alternative to recording or importing audio files.
• Ability to open files or run other software to process data or report information.
• Free professionally voiced greetings included.

System Requirements

• Windows 2000/XP/2003/Vista and Windows 7.
• Pentium 100 or above with at least 32MB RAM (higher requirements apply for multiple line installations).
• Hardware Lines: TAPI compliant (100%) telephony device. This includes most voice modems or a professional telephony card (e.g. CallURL).
• VoIP Lines: Any SIP RFC3261 compliant sip service or the Axon Virtual VoIP PBX.
• [Optional] Internet Access [to forward by email or VoIP lines]
• [Optional] Website (on local or remote server) [for Internet Access Pages]

Caution: If you intend to use IVM with a voice modem, please note that there are many voice modems on the market with defective TAPI wave / voice drivers. Please install the software and check your modem works before you rely on it. If it does not work properly, check Telephony Hardware (TAPI and driver issues) for some possible solutions.

Registration & Purchase Requirements

If you want to use IVM after you have tested it, you must purchase a license (register) for each installation of IVM. For more information, please see: Purchasing and Registering IVM.