Sending Faxes - Fax-Back Systems
IVM can work as part of a fax back system to receive the caller's fax number and other information (e.g. document number) and then fax a document (a tif file) to the specified number. Similarly IVM can also use the fax plugin to fax call logs, information to you at a remote location.
To setup a faxback system, you will need to be confident with using both Key Response Settings and Plugins.
The first step is to install the 'FAX' plugin from nch.com.au/ivm/plugins.html. This plugin uses Microsoft Fax which is supplied with Windows 2000/XP/Vista. For more information on plugins see IVM Plugins.
Receiving Faxes
When IVM detects an incoming fax, it can do one of two things:
TAPI Fax Mode Handoff
If your fax software is TAPI based, IVM follows the correct TAPI prescribed call hand-off procedure so the call can be accepted by other fax software.
Fax Machines
If you run a fax machine on the same line, IVM can trigger your fax machine to turn on when IVM detects a fax tone. After your fax machine is turned on IVM hangs up.
IVM turns on your fax machine using a dial sequence that it dials the moment it detects a fax tone. Refer to your fax machine manual. You will find that you can usually turn on the fax feature if you hear fax tones on the line by dialing digits. From the Telephony tab of Settings, select any "Hardware" type line, display the selected line's properties then select the Dial this number option on the "Options" tab and enter the digits that are required by your fax machine.