By default, all lines answer starting with the default OGM selected in the pull down list of the IVM main window.

If you are running multiple lines, and want different lines to have different start OGMs (for example if different lines are doing different things), then you can override the default OGM using this pull down list.

Use Default Out-Going Message

Select this option to use the default OGM selected in the pull down list of the IVM main window.

Override Out-Going Message for this OGM

With VoIP lines you need to make sure that all outbound numbers (including mailbox forwards) will be correctly resolved on each line with this option ticked.

When this option is ticked IVM will use this line when making outbound or mailbox message forward calls. Normally all lines should be ticked. If you have multiple lines and one is a priority incoming line that you do not want to be busy you can turn off outbound calls on the line.

When making outbound calls, IVM searches for a free line in the order the lines are listed. If you want IVM to prefer particular lines for outbound calls you should remove all lines and add the in the preferred order.

Answer Mode

These options allow you to set the number of rings or a tollsaver option for individual lines. Setting these options will override values set in the IVM Settings -> General tab -> 'Answer Mode' box. For more information on these settings, please refer here.

By default IVM will apply the configuration in the Settings -> General tab -> 'Answer Mode' box for all telephone lines. If you want to change this for a specific line, go into the Settings -> Telephony tab and double-click on a line -> click on the 'Other' tab. Check the option 'Override Default Options', and then set either the number of rings or the tollsaver options as appropriate. If at any time you wish to go back to using the values set in the Setting -> General tab, simply uncheck the 'Override Default Options' option.

General

Disable Caller ID Flash and Announcement for this line

If you are running multiple lines, but want Caller ID Flash/Announcement on only some lines, you can use this check box to disable CID Flash on the line.

For more information about CID Flash see: Settings - Caller ID.

Allow outbound and message forward calls on this line

When this option is ticked IVM will use this line when making outbound or mailbox message forward calls. Normally all lines should be ticked. If you have multiple lines and one is a priority incoming line that you do not want to be busy you can turn off outbound calls on the line.

When making outbound calls, IVM searches for a free line in the order the lines are listed. If you want IVM to prefer particular lines for outbound calls you should remove all lines and add the in the preferred order.

For more information see Outbound Autodial Calls and Mailbox Properties - Message Forwarding.

Fax (when incoming fax tone is detected)

These options determine what IVM does when it detects an incoming fax. These settings are applied to all TAPI lines.

Fax support is only available for TAPI type hardware telephony devices.

TAPI Fax Mode handoff

If this option is selected, IVM performs a TAPI Mode Handoff so any other TAPI Fax Software running on the same computer can take control of the call. Unfortunately, no fax software on the market at the time of release of this software accepts a TAPI handoff correctly.

Dial this number

Many fax machines will let you activate them by dialling a digit or digits when you hear a fax tone. IVM can do exactly that when it detects a fax call. With the "Dial... then Hang Up" option, IVM can dial the digits to make your fax machine turn on and answer the call. Refer to the manual of your fax machine for more information.

For more information about Faxes and IVM, please see: Fax Support.