IVR - Interactive Voice Response - Date-Time/CallerID Validity Checking

Validity checking options can be found in the "OGM Properties." Click on the name or edit icon for the outgoing message you want to add validity checking to from the "OGM List" which is displayed under the "IVR Profile" tab on the web interface.

Date-Time Validity Checking

Use this option to change the way a call proceeds depending on the date, time or week day.

This can be used to have different call paths for business hours, to have particular OGMs scheduled to commence or expire on set dates (for example, for seasonal messages or to correspond with promotions) or many other date-time related functions.

Dates are entered in the format YYYY-MM-DD and times in HH:MM:SS.

You can also use the AutoHours Feature for a simple system wide solution to having a different IVR call flow for a specified days or times.

Use Number ID Validity Checking

Use this option to change the way a call proceeds depending on the Caller ID (the number of the caller), the Dialed ID* (the number that the caller dialed) or the Distinctive Ring Number** (DRN).

To use the caller number id, your telephony hardware (e.g. voice modem) must support caller ID (check its manual) and you should set IVM to answer after at least 2 rings.

This feature can be useful to detect which area the caller is calling from (based on the start numbers of the caller ID) and to change the OGM accordingly. This feature can also be used to "ban" certain numbers from the system.

Notes:

* Dialed Number ID is only available with special telephone networks and hardware. Consult a telecommunications expert for more information.

** More information about "Distinctive Ring Detection" can be found in Hardware/Device Line Properties.

Both date-time validity checking and caller ID validity checking occur before the OGM starts so you can skip through a whole chain of OGMs without the caller being aware of this. This is useful if you need more complex validity requirements, but take care to avoid circular loops!