Enable Voice Recognition

By selecting this option you enable the current OGM to use speech recognition for input. Speech recognition is an expensive process and if many lines are recognizing simultaneously it may slow your computer down significantly. Be aware that you may need a more powerful machine to run several speech enabled lines at once.

Mapping Words

IVM enables speech commands by mapping a specific word to a key press or series of key presses. When a word is recognized, IVM will treat it as if the series of key presses came in through DTMF presses. Multiple words can be mapped to a single key press, but a single word (or variations like "no", "nope", "never") should always be mapped to the same key press for an OGM.

For instance, if you had key press 1 mapped to your sales OGM, you may want to map the words "sales", "one", and "purchase" to key press 1. If you are adding voice commands to an extension dialing OGM where 101 was John's extension you could map "John" to "101". For the extension dialing example you could also map "one" to 1 and "zero" to 0, allowing the user to say "one zero one" to reach John as well. When mapping words you should try to include subtle variations like "oh" to zero so that a caller saying "one oh one" would also be able to reach the correct extension.

Launch Voice Command Tester

The Voice Command Tester will allow you to validate your speech recognition grammar by speaking through a microphone. As words are recognized the dialog will show the word, the key presses it would map to, and the time at which the word was recognized (in case you are testing for repeated words like "one one one").

Notes: