You can open, print and delete log files from the "Logs" tab in the web interface.

Call Logs

IVM logs every call (including those calls that are not answered). The log includes the date, time, caller ID (if supported by your hardware) and whether or not it was answered. Call logs are listed by date.

Most Recent Call Logs

For every line, IVM makes a detailed log of the most recent call including call details, each OGM opened, any keys pressed by the caller or any commands pressed.

These can be very useful for diagnostics on complex IVR systems. If there is a mistake in your setup, by viewing the log after a call on the Call Test Simulator, you can see where things are going wrong.

The Most Recent Call Logs will be named "Most Recent Call Line X" and can be viewed or printed from the "Logs" tab of the web interface.

System Logs

The IVM System Logs include all information including the Call Log information, the Most Recent Call Log information any other system errors and messages.

Special Logs

IVM can also create special logs of calls that use a particular OGM including any data that the caller may have entered. These can be used to count the callers (and caller IDs) of callers that select a particular option, or to record the data the caller has entered.

To create a Special Log, select the "Add Entry to Special Log" option on the Advanced Options section of the OGM Properties (Select the OGM from the list displayed under the "IVR Profile" tab). Enter the log name and the log line format. The log name is usually a name but can be a full file path. The log line format can include any data field variables (between two % characters). You can also use the call variables %time%, %date%, %cid%, %callername%, %linenumber%, %did%, %drn% and %linename%. If you are intending to import the log directly into a database or spreadsheet, we recommend you use commas to delimit each variable. (This is particularly useful when using IVM for customer surveys).

Modem Logs (Voice Modems only)

These are not strictly IVM logs (they are created by TAPI's Unimodem V driver). They are useful when you think there might be something wrong with your voice modem. To view the modem log, select your Modem Properties from the Windows Control Panel and click View Log (under Diagnostics in Windows 2000/XP).