Running IVM and Axon on the same machine
If you are going to use both Axon and IVM on the same machine, we recommend that you setup Axon first, then install and set-up IVM. The setup wizard for IVM will check to see if Axon is running on your machine, and if it is found will give you the option to automatically setup a voice mailbox for every extension on Axon.
When using IVM in conjunction with Axon, IVM may be configured to handle Call Attendant actions on line 198 and voicemail access on line 199. That is, when an extension dials 199 that extension is immediately directed to their own Voice mailbox, and the first waiting Voicemail, if any, is played for them. Axon will direct Call Attendant through to line 198. The default message on this Call Attendant will direct the user that they should setup their own message and menu system.
Running IVM and Axon on separate machine
If Axon will be running on another computer you will need to setup IVM manually to make use of Axon.
Two VoIP Accounts will also be pre-defined, VoIP Call Attendant (line 198) and VoIP Voicemail (line 199).
Add two new VoIP accounts for the Call Attendant and Voicemail using the following account details. See Voice over IP (VoIP) Line Properties for more information on creating a VoIP line.
The first account
VoIP Account Name = 'VoIP Call Attendant'
Number of simultaneous lines allowed = 5
Full 'Friendly' Display Name = 'VoIP Call Attendant'
Sip Number (or User Name) = '198'
Server (Proxy and Domain) is set to the network address of the computer on which Axon is running
Password is set to the same password that line 198 is as defined in Axon
Answer OGM option set to 'Override Out-Going Message for this Line' and 'VoIP Call Attendant Start' is selected from the pull-down selection.
The second account
VoIP Account Name = 'VoIP Voicemail'
Number of simultaneous lines allowed = 5
Full 'Friendly' Display Name = 'VoIP Voicemail'
Sip Number (or User Name) = '199'
Server (Proxy and Domain) is set to the network address of the computer on which Axon is running
Password is set to the same password that line 199 is as defined in Axon
Answer OGM option set to 'Override Out-Going Message for this Line' and 'VoIP Voicemail Start' is selected from the pull-down selection.