Sample Fax-back IVR Program

This is a sample IVR Program for IVM to demonstrate how to setup IVM to allow your application to fax a document to a number provided by the caller.

Note: IVM requires separate modems for sending faxes and answering calls.

Setup

  1. To use this example you need to have the Microsoft Fax system correctly setup. See your Windows Help documentation for more information about the Microsoft Fax system.
  2. Load the "Fax Back" Example IVR
    From the web interface go to IVR Profile -> Load New IVR Profile. Select "Fax Back" from the drop down menu and click "Load"
    Loading this example also installs the "FAX" plugin for you. See Plugins for more information on plugins.
  3. You will be asked to select the file for 'fax-back'.
    The file to fax is usually a tif file but it can be any other printable format.
  4. Use the Call Simulator to test.
    (The default answer OGM should be set to "Get Fax Number")


Changing Out-Going Message Audio

From the Web Interface go to the "IVR Profile" tab. Select the Out-Going Message that you want to change (click on either the OGM name or the edit icon). This will take you to the OGM Properties page, from here you have several options for changing the audio file, see Message Audio for more information.

Changing the Document to be Faxed

  1. From the Web Interface go to the "IVR Profile" tab.
  2. Click on the "FaxBack" folder to see the FaxBack OGMs.
  3. Enter the OGM Properties for "Send Fax" OGM and go to the ‘Advanced Settings’.
  4. Click on "Plugin Settings" under "Run another Executable or IVM plugin" in the advanced settings.
  5. Click on the edit icon for the fax.exe plugin.
  6. Change the second argument to be the full path of the file to be faxed, in quotes (e.g. "C:\fax.tif").
  7. Click "Save Changes".
  8. Close the "Plugin Settings" page.
  9. Click "Save Changes" at the bottom of the OGM Properties for the "Send Fax" OGM.