Property Information Line for Real Estate Agents

This example creates an information line that can be used by real estate agents. It plays information about a property based on a 'property number' entered by callers. This example could also be modified for any application where you want customers to dial in and listen to numbered recordings.

Setup

  1. Load the "Real Estate Property Line"
    From the web interface go to IVR Profile -> Load New IVR Profile. Select "Real Estate Information Line" from the drop down menu and click "Load"
  2. You will be asked to provide a password for entering new properties.
    See below for information on changing this code at a later date.
  3. Record Property Descriptions (See Below). This must be done before the system can be used.
  4. Use the Call Simulator to test.
    (The default answer OGM should be set to "Propline Start")


Recording Property Descriptions

  1. Call into the property line (this can be done using the Call Simulator).
  2. When the IVM answers, press the * button and then enter your password followed by #.
  3. Enter the number of the file or 'property' you want to enter information for, followed by #.
  4. This takes you to 'Record Center' where you have the following options:
    Press 1 to Record
    Press 2 to Play the recording
    Press 3 to Stop recording
    Press * to enter another file number

Deleting Property Descriptions

When you load the Property line example ivr program a folder named "Properties" in IVM system folder (e.g. C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\Properties). Every Property Description created makes a .wav file that can be found in this folder. To delete a property you will need to delete the .wav file with the associated number of that property from this "Properties" folder.

Changing Out-Going Message Audio

From the Web Interface go to the "IVR Profile" tab. Select the Out-Going Message that you want to change (click on either the OGM name or the edit icon). This will take you to the OGM Properties page, from here you have several options for changing the audio file, see Message Audio for more information.

Changing Password

Go to the OGM Properties for the "Propline Record Access" OGM. The 'password' is saved under the Key Response Options. Under "Enable Input Constraints" change the value stored in "Short Comma Delimited List" to the new password. Be sure to click "Save Changes" at the bottom of the page to save the new password.

Setting Range of Valid Numbers

Go to the OGM Properties for the "Propline Start" OGM. Under the Key Response Options tick the limit range of acceptable box and enter the minimum and maximum values. When you are finished click "Save Changes" at the bottom of the OGM Properties page.