You can access call transfer setting both from the Web Console under the "Answer Transfer Settings" found on the "System Settings" Tab, and in the application settings under the "Call Transfer" tab.

Transferring Calls

Before changing these settings you must read the topic Transferring Calls to understand call transfer.

Blind Transfer

Enter the digits that IVM needs to dial to initiate a blind transfer (usually flash pause '!,') and any suffix needed to complete the call (not often required).

If your TAPI hardware can transfer calls using hardware, you can tick the "Use TAPI hardware box". Otherwise, leave this box unticked to make the transfer by simply dialing the digits.

Confirmed or Answer Detect Transfer

Enter the digits that IVM needs to dial to initiate a confirmed or answer detect transfer (usually flash pause '!,'), the digits to dial if the call is accepted before hanging-up (usually nothing) and the number to dial if the call is rejected (usually another flash).

Simulate call transfers as a 3 party conference call

If your telephone company or PBX does not support call transfers but does support a conference call, IVM can use this feature to "simulate" a transfer. When you tick the "Simulate call transfers as a conference call", IVM will run through the normal steps to setup a conference call (thinking it is transferring the call) and then stay online for the call duration. (Note: Your phone line will be busy for the call duration).

This option is usually only effective with confirmed transfers not blind transfers.