I forgot my password for Copper software.If you are an Administrator
Windows:
- Go to: C:\ProgramData\NCHSoftware\Copper\Staff
- Right-click on the 1.dat file and open it with NotePad or NotePad++
- Delete the password text, it will be similar to "&Password=%2FDqVlSKZxqKddy8nHQObDNIPs7GLr1AX"
- Do NOT delete "&Privileges"
- Save the file
- Open Copper and leave the password blank when you logon
- Open the Salespeople window from the View menu
- Select your user id and click Edit
- Enter a new password and click Save
Mac:
- Make sure Copper is closed.
- On your Mac, click on the Go menu.
- Go to Folder...
- From the dropdown menu, enter "~/Library" without quotes, and click Go
- Navigate to Application Support/Copper/Shared/Staff
- Select the .dat file that corresponds to the salesperson, then press and hold the control key to right-click the .dat file.
- Delete the password text, it will be similar to "&Password=%2FDqVlSKZxqKddy8nHQObDNIPs7GLr1AX"
- Do NOT delete "&Privileges"
- Save the file
- Open Copper and leave the password blank when you logon
- Open the Salespeople window from the View menu
- Select your user id and click Edit
- Enter a new password and click Save
If you are a Salesperson
- Ask your Administrator to logon
- Open the Salespeople window from the View menu
- Click on the Salesperson's User Id and click the Edit button
- Enter a new password
- Click the Save button
- Give the Salesperson their new Password
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