The Auto-Dialer tab of the Axon Web Control allows the Axon administrator to manage lists of campaigns to be used in outbound dialing campaigns.

Campaigns associate a dialing list with a dialing plan. They also set certain guidelines to determine which calls should be placed and whether a call will be attempted again if it is not answered the first time.

For each Campaign you will need to set up several pieces of data. If these are not set up prior to creating you campaign you will not be able to complete the process.

1. Set up a dialing list - You will need a list of numbers to dial for each campaign. Refer to Dialing Lists for information on how to do this.
2. Set up a dialing plan - The dialer is intended for outbound campaigns and as a result it will only place calls on a certain line. By allowing different dialing plans on different external lines you can configure your system to allow one campaign to run on a dedicated line or you can distribute your call load over several lines. Refer to Dialing Plans for information on how to set up a dialing plan.

Now that you have set up the dialing list and plan you can create your new campaign. In addition to those items you can set up:

• Caller ID: This will be sent as the caller name when dialing your campaign. This is dependent on using SIP lines with a SIP provider that supports custom caller ID.
• Call pickup timeout: This is the time in seconds that a call will be allowed to ring before being disconnected. The call status will become "Unanswered" rather than "Unattempted" when this timeout is reached.
• Status: A campaign can be Inactive, Active, or Completed. Agents can dial numbers from any Active campaign that they have access to. When all of the calls on an Active campaign are completed, the Status will automatically update to Completed.
• Dial Rules: When dial rules are enabled, you can limit the reasons to make a call. You can select any of the four types of calls (unattempted, unanswered, busy, and callback) and those number will be dialed while the campaign is active. If dial rules are not enabled all 4 types will be called.
• Campaign Script: This information will be displayed to an agent while making calls for a campaign. This can be a script to read from, a list of information about the campaign, or any other text that you would like an agent to have available to them while making a call.

If you need a copy of Axon Agent for use with the dialer, you can find it at http://www.nch.com.au/pbx/autodialer.html.