After you click the 'Process Refund' button on the 'Refunds' screen, the Process Refund dialog will appear. This is where you enter how you paid back the customer. Note that to maintain consistency, this dialog is designed to closely resemble 'Receive Payment' dialog, which processes the sales payment details.

Total Refund Due

This field displays the total amount owed to the customer for the transaction.

Method

Refund by cash, check, or gift card. (Credit cards are not supported for refunds at this time.)

Balance Remaining

This field displays the remaining balance amount owed to the customer for the refunded transaction.

Refund Amount

Enter the amount to refund. Any change owed is displayed in the Change field below. You may enter the amount, less than the total amount due. In such occasion, you are required to complete the refund processing by splitting into multiple refund payments.

Refund Reference

Enter the credit transaction reference number here, or the check number. This is an optional field.

Change

If the refund amount is more than the Total Refund Due, the change due will be displayed here.

Add Refund

If the salesperson or business wants to split the total refund amount into multiple payment methods, then use 'Add Refund' button to add each partial tendered amount to the pay list. Once the transaction is fully paid, click 'Record' to save and store the payment information.

Remove Payment

Use this option to remove the selected refund payment.

Show/Hide Keypad

This button shows or hides a numeric keypad, and could be useful for touch screen interfaces.