If you have already completed the Setup Wizard to set up a voicemail system skip ahead to step 6 to customize your configuration.

Step 1: Run the Setup Wizard
If the Setup Wizard is not open, you can start it by choosing the "Run Setup Wizard..." option under the File menu.

Step 2: Select "Voicemail (with PBX)"

Step 3: Configure Telephone Line(s)
On this page you will need to add any telephone lines that you want IVM to be able to answer.

• Hardware - all of the compatible hardware that IVM detects on your machine will be listed. Select the name of the hardware device that you wish to add and press the "Add Line..." button below the list to configure the device.
  See Hardware/Device line properties for more information on configuration options.
  If your hardware does not appear on the list please see the Hardware Troubleshooting page.
• VoIP - if you already have a VoIP account that you would like to connect to select the "New SIP based VoIP Account..." option and press "Add Line..." button below the list to configure the account.
  See VoIP Line Properties for more information on configuration options.

If you have Axon installed you may see an additional setup page asking which Axon lines you would like to ring on IVM. Select the lines that you will be using for your IVM installation so that these will connect to IVM correctly.

Step 4: Configure Mailbox(es)
If you have Axon on you computer you can choose to have IVM create a mailbox for each of your Axon extensions. These mailboxes will be named with the corresponding extension names.
If you would prefer to create numbered mailboxes without importing them from Axon select the "I would like to create mailboxes without using Axon's extension list and enter the number of mailboxes you would like to create. The mailbox numbers will start at '101'.
If you would like to be able to access your messages through a web browser select the "Enable mailboxes to be accessed via a network and Web browser." checkbox.
If you would like to require users to enter a PIN number to access their voice messages, select the "Require a PIN number to access mailboxes when dialing in." checkbox.

Step 5: Complete Wizard

Step 6: Changing your Voicemail Greeting(s)
Double click on the voice mailbox you want to change the greeting for. This will open the General Mailbox Properties. If you selected a single mailbox it will be named 'voicemail,' if you selected multiple mailboxes the will be numbered starting from '1' up to '10'.

Step 7: Test your system with call simulator
Use the Call Simulator to test.

See also: Connect IVM with Axon (virtual pbx)
Connect with a virtual PBX other than Axon
Connecting to a traditional analog PBX
VoIP Line Properties
Hardware/Device line properties
Key Response
Complex IVR Systems