Express Invoice Technical Support

After-download technical and related problems

Backup and Restore Data

• How do I backup my data?
• How do I restore my data?
• Where does Express Invoice store my data?

Email Feature

• Email settings for Express Invoice (including Gmail, Hotmail, Yahoo, MSN, AOL and Comcast)
• I am unable to send email when I select an email address using SSL/TLS security.
• Where does the software store the sent emails?

Express Invoice Video Guides

• Express Invoice Tutorial Series

Formatting Questions

• Can I adjust the invoice layout?
• How do I add my company logo to an invoice?
• How do I change the column widths in Express Invoice?
• How do I change the date format?
• How do I change the position and layout of the company address, the client's address and the shipping address?
• How do I edit the margins? My Invoices are not printing correctly.

How to...

• How do I access Express Invoice if I forgot my password?
• How do I add additional Sales Personnel?
• How do I add an item description?
• How do I apply a payment to an invoice?
• How do I change the default payment terms for a customer?
• How do I charge interest to an invoice?
• How do I correct an incorrect customer payment entry?
• How do I create a Profit and Loss Statement?
• How do I set up a Paypal Credit Card Gateway?
• How do I share the account with others?
• How do I stop Express Invoice from booting on startup?
• How do I type in other currency symbols, such as £ or ¥ ?
• How do I work with multiple currencies?

Invoicing

• How can I search for a particular description on an existing invoice without looking at all invoices?
• How do I apply a discount?
• How do I edit the default comments at the bottom of an invoice?
• How do I get the invoice to show 'PAID' at the top?
• How do I remove a discount from an invoice?
• My Invoice shows as a draft, how do I give it an Invoice number?

Mac Computers

• How can I import customer records into Express Invoice in MAC?
• How do I remove an application from the startup queue in MAC?

Printing Documents

• How do I print a Customer list?
• How do I print multiple Invoices?
• How do you print a packing slip in Express Invoice?
• The Item column does not appear on my printed invoices.

Taxes

• Adjusting Express Invoice for Canadian tax rate changes
• How do I set up my Tax Rate in Express Invoice?
• How do I show different tax rates on the same invoice?
• What is the difference between tax-exclusive and tax-inclusive?

General Support Questions

• Can I access Express Invoice remotely and run reports?
• Can I enter a free item?
• Can I generate automatic statements?
• Can I keep basic Inventory checks within Express Invoice without installing Inventoria?
• Is the Data interchangeable between PC and Mac?
• What do I do with the 12 digit serial number that came with my Express Invoice purchase?
• Why doesn't the item quantity update when I create an invoice?

Purchase or Registration Problems Professional

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Express Invoice Forum
• None of the above answers my question. Contact Technical Support...