If you have difficulties using IVM Answering Attendant please read the applicable topic before requesting support. If your problem is not covered in this user guide (including the Troubleshooting Problems page) please view the up-to-date IVM Answering Attendant Online Technical Support at www.nch.com.au/ivm/support.html. If that does not solve your problem, you can contact us using the technical support contacts listed on that page.

Software Suggestions

If you have any suggestions for improvements to IVM Answering Attendant, or suggestions for other related software that you might need, please post it on our Suggestions page at www.nch.com.au/suggestions/index.html. Many of our software projects have been undertaken after suggestions from users like you. You get a free upgrade if we follow your suggestion.

Quick Start Guides

General Settings

IVM Application Interface

IVM Web Interface Settings

IVR - Interactive Voice Response

Mailboxes

Outbound IVR

Sample IVR Programs

Telephony Lines

Screen References

Other Links

Technical Support

Software Suggestions